Your Internet Promo Is Ending. Do This 60 Days Before.
Many internet, TV and phone plans start with a promotional price for 12 or 24 months. When it ends, the regular price kicks in, often without much warning. If your bill suddenly went up, an expired promo is a common reason.
Find your promo end date
- Look at your bill for words like "promotional," "discount" or "offer," often with an end date.
- Check your account online or in the provider's app, under plan or offer details.
- Or call and ask: "When does my current price end, and what will I pay after that?"
Put two dates on your calendar
60 days before the end date: compare offers and call. The month after it ends: check that your bill matches what you were promised.
What to ask for when you call
- A new promotion or loyalty discount on the same plan
- A lower plan if you don't use your current speed or channels
- Removal of any add-ons you don't use
Say this: "My promotional price ends on [date]. I'd like to stay, but the new price is more than I want to pay. What offers can you give me to keep my bill close to what I pay now?"
Before you agree, ask: How long does the new price last? Is there a contract? Any new fees? Write down the rep's name and a confirmation number.
Offers vary by provider and area, and providers decide what to offer. Nothing here guarantees a lower price.
Rather not make the call?
FeeArmor makes these calls for you, in English or Spanish. $0 upfront: no savings, no fee.
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